About Our Site

WheresMyRefund was formed to offer a unique reference point on expert information on claiming a refund.
Although consumers in the UK are becoming more knowledgeable about their rights when they buy goods and services, people are often unaware at what point they stop being entitled to a refund (or whether they were entitled to one at all). There are a number of laws and regulations to consider in this area, and this site provides practical jargon-free information on the ways to get your money back in a wide range of circumstances.
We realised that there was no single UK resource for interesting, factual and clear advice about how to get a refund. As well as dealing with specific types of goods and services there is expert guidance on letter writing, dispute resolution and how to lodge claims and enforce judgments in the county court. There is also a section on how to protect yourself before and after making a purchase together with specialist information about other types of refunds including tax rebates, bank charges and getting your deposit back at the end of a residential tenancy.
Re: Am I Entitled to a Refund?
I found and paid for a pair of trainers from ACBC. 2 days later, i received an email from a lady employee (presumably) informing me…
Re: Getting a Refund on Items Bought Abroad
I ordered a ring from a company outside of the US back in April. In the add, it states that you can get a refund…
Re: Faulty Goods Replaced: Do I Get a New Warranty?
Bought a front door in 2016 with 10 year guarantee it failed in 2019 and was replaced free of…
Re: Getting a Refund on Items Bought Abroad
I paid for some car parts from a company in Germany a year ago by debit card and still have not received any news by…
Re: Claiming a Refund for an Unsatisfactory Restaurant Meal
Hi well I ordered from bucks chippy Leicester and me and my son Who is only 1 years old was…
Re: Faulty Goods Replaced: Do I Get a New Warranty?
I purchased a car fridge in November 2019 (12 month warranty). It failed to operate early December 2020.…
Re: Am I Entitled to a Refund?
i bought 2 sofas from homedone £650 when they arrived they were in 2 boxs? we thought this is odd so we opened boxes and we had to…
Re: How to Get a Refund on Furniture and Furnishings
I purchased two leather seaters sofa from Haskins , Parker knoll and took out warrenty. After 5 months…
Re: How to Get a Refund on Furniture and Furnishings
Hi After buying 2 leather settees and taking out the extra leather care guarantee one of the sofas has…
Re: Mobile Phones and Getting a Refund
My Mini iPad purchased in 2013 failed after six years & three months. Apple provided what was described as a new but old…